Quick Help Guide

Everything You Need to Know.. Within Reason!

Got questions? You’re in the right place. Below, you’ll find answers to the most common enquiries we receive. If you don’t see what you’re looking for, feel free to reach out—we promise we don’t bite (unless you’re made of bubblegum flavour).

What is O Pro by Insta?

O Pro is your trusted vape device with intelligence. We offer a selection of flavours in pre-filled pods to suit every taste—delivered quickly and with zero fuss.

It works autonomously depending on the level of each inhale. Dependent on the intake, the battery will provide the perfect wattage for that specific intake and adjust accordingly for the next. Its revolutionary.

Where do you ship?

Currently, we ship across the United Kingdom. For the most up-to-date details on eligible locations, please refer to our Shipping Policy page.

Standard delivery usually arrives within 3–5 business days. Need it faster? We offer expedited options at checkout—because sometimes waiting just isn’t an option.

Absolutely. Once your order is dispatched, you’ll receive a tracking number via email.

What payment methods do you accept?

We accept most major debit and credit cards, along with secure online payments. All transactions are encrypted—your security is our priority.

We work quickly to get your order out the door, but if you need to make a change, contact us right away. We’ll do our best to catch it before it ships—no promises, but we’ll try!

How do I choose the right vape?

Check out our Product Guide—it’s like a dating profile for vapes. We match you with options based on your flavour preferences, puff count, and nicotine strength. Still unsure? Drop us a line—we love playing vape matchmaker.

Store it in a cool, dry place, away from sunlight and heat. It’ll keep your the flavour fresh and the battery in perfect condition. Basically: treat it like a bar of chocolate and not like gym gear!